An account allows you to submit and manage reviews, update your profile and access features available to registered users. It also helps maintain the authenticity of contributions.
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After signing up, you will receive a verification email. Open the email and follow the verification link. If you do not receive it, check your spam or junk folder and request another email if needed.
Select the Sign Up or Log In option and follow the instructions provided. You may need to verify your email address before accessing certain account features.
Find the business, product or service you want to review and select the option to write a review. Share your genuine experience, provide relevant details, choose your rating, add a photograph and submit your review.
No, Once a review has been submitted, it cannot be edited or have its rating changed.
You should not feel pressured to remove genuine feedback. If a business or another person repeatedly pressures, threatens or improperly influences you to remove your review, report the situation through the available support or reporting options.
Use the reporting option associated with the review or post. Explain why you believe the content may be misleading, fraudulent or in breach of the Posting Guidelines. Include relevant evidence where possible.
Businesses and other users may not respond to every question. Response times can vary and some questions may remain unanswered if no suitable response is provided.
Disputed reviews may be assessed based on the available information, our Posting Guidelines and any evidence provided by the parties involved. A disagreement with a review does not automatically result in its removal.
Responses should remain professional, respectful and relevant. Avoid sharing private customer information or making personal attacks. Businesses should use responses to clarify concerns and demonstrate how genuine issues may be addressed.
Businesses can invite genuine customers to share their experiences. Requests should not pressure customers to leave positive feedback or instruct them to provide a particular rating or message.
Businesses with multiple authorised users can manage access through the available account or user-management features. Each user should have appropriate access based on their role.
Your account information may be used to identify the person posting a response. This helps provide transparency and accountability when businesses or users interact on the platform.
A business can use the reporting option associated with the relevant review. Explain the specific concern and provide supporting information or evidence. Reviews should not be reported simply because they are negative or critical.